Data Deletion Instructions

Submitting a request and identity verification

Send a deletion, correction or access request from the email used for your account or purchase to info@rndrclub.com, or contact the WhatsApp below. Specify the request and an account or order reference if available. We may request appropriate additional verification to protect the account. Do not send a password, access code, card data or OTP.

Data covered

A request may cover the WordPress account and contact details, the encrypted credential copy in the vault, student, device, licence, activation-request and content-grant records held on Oracle, and encrypted manual-payment attachments on OCI. We review its scope, the data eligible for deletion and retention obligations; archiving is not permanent erasure.

Payments and external services

We do not store the full card number, CVV or OTP; Kashier processes card data. We may retain order and transaction records needed for legal obligations, disputes and fraud prevention. We explain the scope of data we control and any request that needs to be directed to an external provider. We do not promise immediate or complete erasure of provider records or backups.

Processing and deletion consequences

We review the request after identity verification and tell you what was done or why some data is retained, in accordance with applicable legal time limits and requirements. Deleting account, device-binding or licensing data may prevent access to content. A deletion request alone neither requests nor executes a refund; refunds are subject to the Refund Policy and mandatory statutory rights.

Contact

Email: info@rndrclub.com

WhatsApp: 01080227277 / +201080227277

Official business hours: 11:00 AM–5:00 PM, Cairo time.